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Workcube Reporting module allows you to perform the fastest and most practical analysis about the activities of your company. With the Reporting module, you can learn a lot of things from your activities such as sales, marketing, service etc. and closely monitor the impacts of your customers, partners and employees on your business.
Workcube Analysis & Reporting module offers real-time and general complete analyses for all levels of employees from the top management to the service officers. It gathers the information required according to the duties and requirements of the employee together and offers easy-to-use, accurate analyses to the relevant individual in a personalized manner. The reports in the module allows better understanding of the company activities and customers by using past and current information.
Reporting module runs integrated with all other Workcube modules.
Workcube Reporting module has been designed to prevent the access of unauthorized people to important information in today’s competitive world. The users requesting to obtain report access to certain analysis information in permitted level. The users can obtain the reports from different devices and channels such as e-mail, webpage and PDA etc. The requested information and reports are automatically adjusted according to the channel or device which the user will receive. Workcube Reporting module has a broad template report library. These reports, constituted from interactive tables, pay charts, graphics etc., can be customized for each user and readjusted according to the requirement.
In Workcube implementations, an opportunity is provided to the technical administrators of our customers, who request, to design different reports which they can need in the future, by providing them a detailed technical training about Workcube Reporting module.
Grouped Reports In Workcube
Sales Analysis
Workcube sales analysis allows the sales directors to analyze the sales details and to measure the performance of the sales personnel and the entire distribution channel. Sales directors can easily define sales trends, product pricing and discounts with the information and graphics they obtain and have a detailed opinion about the competitive environment. Sales analysis ensures that the entire sales organization from the sales representative to the sales manager to see the most up-to-date sales reports related to them and to get motivated. In this way, a significant increase is provided in the sales activities. With Workcube sales analysis, you can find the answers for questions such as “Who is the most profitable customer for you? Which product, service or channel carries your company? Why? Can you make right estimations? Can you make effective cross or vertical sales?”.
Workcube sales analysis runs integrated with all points where the communication and the relation with the customer is established such as call center, e-mail, web, face to face meeting etc., forwards the most up-to-date and active information about the customers to the users and ensures reaching maximum result. The sales professionals receiving this information better understand the preferences, purchase behavior and value of his customer and realize the sales by evaluating the right opportunities at the right time.
Marketing Analysis
Workcube marketing analysis ensures that the companies reach the highest level in their marketing investments. Like the sales analysis, Workcube marketing analysis also runs integrated with all points where the communication and the relation with the customer is established such as call center, e-mail, web, face to face meeting etc. The marketing professional receiving this information better understands the preferences, purchase behaviors and profitability of his customers and performs the required marketing activity by determining the right target. Marketing analysis also makes it very easy to measure the effectiveness of the marketing campaigns offered to the customers over different channels as real-time and continuously. Accessing to real-time analysis and results allow the marketing professional to perform the required changes and adjustments in the marketing schedules on-time.
Service&Support Analysis
Workcube Service & Support analysis allows the service and customer services (call center) department of the companies to closely monitor and optimize the operations. It allows obtaining detailed information related to resource usage, service activities, solution trends, service incomes, service expenses and customer satisfaction. All service & support and customer services department employees receive instant information about the activities and performances of the customers, offer them the right solutions, so the customer loyalty is maximized.
Purchase and Supply Chain Analysis
Workcube purchase and supply chain analysis allows you to easily and quickly access information such as the supplier performance, inventory cycles, order delivery time details and purchase costs etc. It transmits you any up-to-date and accurate information from every point of the supply chain in order to see the effectiveness of your supply chain. With Workcube purchase analysis, you can easily see the reasons of late deliveries, which supplier better meets your purchase conditions, you can better control your inventories and forward the information needed by your supplier in a faster manner. You can order your suppliers according to the production quality, price, supply time and service quality and perform comparisons among your suppliers in the same category. Seeing the products or services you mostly purchase and the suppliers which you mostly perform your purchase maximizes your bargaining strength in your purchases.
HR Analysis
Workcube HR analysis offers you all tools you will need to analyze the performance of your employees and the impacts of your employees on your business. HR analysis uses all information received from the human resources module. HR analysis allows you to easily see the strategic information such as what would be the burden of the changes in salaries and bonuses on your company. With Workcube HR analysis, you can measure the performance of your employees, see the impact of the trainings received on your employees and easily determine what kind of methods are required in order to increase the performance. You can easily understand the impacts of your employees on the current operations and you can determine what kind of labor changes you should make to reach your business objectives.
Financial Analysis
Workcube Financial Analysis tools are not only financial statements showing you the figures in your balance sheet, but also allows you to see the factors influencing your profit, losses and share values and to determine how effective you use your assets and convert them into cash. With Workcube Financial Analysis, you can define your cash flow trend and compare these trends with your budget. You can see what would cause you an extra cost by monitoring the customers and activities in terms of profit and cost, take measures eliminating these costs and increase your profitability. All these analysis allow you to make investment to the right employees, right operations and right customers.
With Workcube Financial Analysis, you can easily find answers to your questions such as “Which product, service or customer is the most profitable for me? Which processes or activities obtain the lowest feedback?”.
Partner Portal Analysis
Workcube Partner Portal analysis allows measuring the performance and effectiveness of the partners active on the entire partner portal. It allows you to find answers to questions such as “Which partner sells more products? Which partner provides the fastest service to the customer? The partners in which region bring more profit?” etc. The partner network administrator accessing to answer of these questions can easily plan how he will distribute the resources in an optimum manner to increase the efficiency of the network. The partners can also easily access to Workcube Partner Portal analysis and see their performances. Furthermore, the companies can have knowledge about the preferences, behaviors etc. of their customers receiving product or service through the channel. With Partner Portal analysis, the directors and partners can measure the efficiency of the sales, service and marketing activities performed together and optimize the situation according to all partners by evaluating the results.
Top Management Analysis
The analysis prepared specific to the top management in Workcube Reporting module allows them to access to the detailed and accurate information about general progress of the companies and the general performance of the departments such as finance, marketing, sales, service, customer and product. The reports prepared as only specific to the directors are submitted to the director through Executive Suite module in a customized manner and no person other than the relevant director can access these reports.
Web Analysis Reports
It reports the activities of all users connected to Workcube Enterprise, Partner and Public Portals on the platform. For example, the information such as most visited pages, longest stayed pages, system login and logout times etc. can be displayed based on individuals, portals and as a whole.
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