Workcube Call Center Management

Workcube offers a special interface allowing the call center employees to access information such as customer, service, warranty and support accounts etc. quickly, to record sales opportunities, to receive orders, to answer questions and problems, to enter problem records and to develop cross and vertical sales. It allows the call center employees to establish audio, video and text communication with the customers. It allows the call center employees to access to all information related to the customer from a single point and to solve the problem of the customer quickly. With the detailed reports, the directors can monitor the call center trends and performance as real-time. 100% integrated with other Workcube modules, CallCenter becomes a complete contact center application. In this way, it always allows to provide a high quality and consistent service to the customers. Workcube Call Center module is offered together with CTI (Computer Telephony Integration) according to the requirements of the companies with intense call center activities.  Whether the customer has placed an order from the web or from a mobile device, the call center employee quickly accesses to the customer account and provides the service. All these return back to you with satisfied customer and dense and high volume orders. Reduces the customer service period.  Decreases the burden of the searches by providing self-service to the customer.  Balances the work load between the channels. Allows the employees to use the module with a short training. Increases the opportunity for vertical and cross sales. Allows entering important demographic data related to the customer. Allows more effective processing of the customer requests. Allows the call center employees to provide a better service by increasing their knowledge level. Provides a quick response opportunity for the service requests and complaints from all channels. WorkCube Call Center Functions Service / Complaint / Problem application entry Application query based on subject, category and product over the online help desk Corporate customer entry Individual customer entry Opportunity entry Campaign follow up Serial number query Warranty follow up Support accounts follow up Literature access Outgoing SMS follow up Incoming SMS follow up CTI (Computer Telephony Integration) Detailed call center reports prepared according to your requirement and requests (incoming calls, incoming applications, application respond times according to the employee etc.)