CTI (Computer Telephony Integration)

Workcube Call Center Module runs as integrated with CTI technology. In this way, the waiting time on the phone is reduced. Call Center employee provides service with minimum effort with the customer details on the screen according the data and password received from the call. If the call is forwarded to another employee, then all details of the customer are displayed on the screen of the forwarded employee with CTI technology. Furthermore, a call can be started with the phone details used in the customer database. Workcube Call Center is provided together with CTI technology according to the requirements of the companies with intense call center activities. But the phone and switchboard systems used by the customer must be IP supported for all these procedures. This is possible by analyzing the phone, switchboard and network systems. Workcube works in cooperation with CTI service provider companies. Workcube technology is 100% compatible with the technologies of these service providers.