In Workcube, SMS is not only an active part of CRM module. It is possible to establish SMS communication with customers, suppliers and employees, briefly with everyone having business relation, in every area from production to finance, project management to organizer.
Providing the appropriate infrastructure and integration in all modules for SMS, Workcube operates with business partners expert in mobile solutions in order to ensure that Workcube customers, who want to use SMS service, receive complete service with optimum cost.
Workcube customers can send SMS to their customers or anyone else by not displaying any phone number by using their company names in a secure manner from any place on the server. SMS Service integration also has features such as charging only successful messages and receiving and processing information such as order, complaint and recommendation with interactive installations to the system.
It is possible to send acknowledgment with SMS to the relevant recipient (recipients) in every stage with process promotion.
A separate template can be prepared for sending SMS in every process and the static and variable information in this template can be defined separately.
Some examples for SMS Integration in Workcube
- Sending SMS to the relevant current account dynamically after filtering the debit/credit breakdown
- Reminding the current account about the cheques and debentures in portfolio or clearance
- Acknowledgment about the stage of the order
- Acknowledgment about the stage of the shipment
- Acknowledgment about the stage of the project
- Acknowledgment about the stage of the production
- Organizing SMS campaign over the campaign module
- Sending automatic attendance reply to campaign attendance/mail list
- Acknowledgment about the stage / problem solution of the call center.
